It seems like this should be more straightforward than it is.

My agents and K1000 are at 5.3.5x .

I've got a mac, 10.7.3, which is checking in normally to K1000. I got the smbclient fix from Kace support, and have it in /usr/bin with 755 permissions and root:wheel ownership. On another machine (10.8.3), I installed a couple apps; iMovie and iPhoto. These two apps were then inventoried by Kace. I created dummy iMovie.zip and iPhoto.zip files of zero bytes and associated these files with the two newly inventoried softwares. I zipped each of these softwares up, and put them in my alternate download location : \\server.domain.edu\share\iMovie.zip . I did an MD5 calculation on the source mac and used these hashes for the managed install that I created based on the inventoried softwares. So far, after a weekend of sitting, I've got nothing in the agent logs on the client side that say what has or hasn't happened. There is just nothing there.

recap:

  • iPhoto.zip (0 bytes) uploaded to iPhoto software in inventory
  • Managed Install created, using this iPhoto software which has the zero byte .zip file.
  • Managed Install set to use default installation command
  • Managed Install set to use Alternate Download location: \\server.domain.edu\share\iPhoto.zip (>1GB) , with MD5 calculated from source mac, and tested good credentials for SMB location
  • Managed Install set to execute anytime, limit deployment to label test (four machines including my test machines), deploy order 3, max attempts (empty), deployment window 0 - 24, No custom pre/post install messages or snooze.
  • Client has smbclient fix for 10.7+ OS, in /usr/bin with root:wheel ownership and 755 permissions
...Logs aren't saying anything, and the test boxes are checking in every hour or two. Nothing is getting deployed. Any ideas?
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Is there any reason why you can't upgrade to 5.4?

It's an issue specifically with 5.3 and Lion.  With Lion, Apple changed the way that SMB shares work.  I haven't used it specifically, but the smb fix you got is supposed to get around that.

The best overall solution would probably be to upgrade to the latest 5.4 server and agent because it has the functionality built in.  Those are 5.4.76847 and 5.4.10622 respectively:

http://www.kace.com/support/resources/kb/article/Steps-to-download-and-upgrade-Dell-Kace-K1000-Appliance-Software-to-version-5-4

 

Answered 05/20/2013 by: jknox
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