I have been trying to create a new package, but it would not install in our test machine.

So, just to make sure everything is alright I tried another installation that was working previously. After turning on debugging here is what I get from debug.log


[01/14/2010 11:49:05] ------ Begin Controller Client 4.3.20024 (0) ------
[01/14/2010 11:49:05] Checking User Context
[01/14/2010 11:49:05] Launching new service connection for XUSER
[01/14/2010 11:49:08] Fetching server configuration
[01/14/2010 11:49:08] Getting User Desktop Messages
[01/14/2010 11:49:08] --- NO BROADCAST MESSAGES ---
[01/14/2010 11:49:08] Performing Inventory Check
[01/14/2010 11:49:19] Local Rule Check
[01/14/2010 11:49:19] Local and Rule Processing complete. Machine Object OK.
[01/14/2010 11:49:19] Uploading Inventory
[01/14/2010 11:49:20] Downloading Deployment Info
[01/14/2010 11:49:20] Setting Boot/UserLogin MI Bread Crumb Cache
[01/14/2010 11:49:20] perform boot check: 0
[01/14/2010 11:49:20] perform login check: 0
[01/14/2010 11:49:20] Processing MIP Packages
[01/14/2010 11:49:20] --- PACKAGE: 'Adobe Reader 9.2' ---
[01/14/2010 11:54:20] --- NO FILE ---
[01/14/2010 11:54:20] Updating local server configuration
[01/14/2010 11:54:20] End Controller


There is a file associated with Adobe Reader 9.2. During the process I do not see any directory or file created on the client in KBOX/downloads. I also turned on Custom Pre/Post Message, just to see when the process stopped and started. I never see either of these messages on the client.

I see these same issues with my new managed installation as well.

I am not sure what changes were made to stop this or the new installation from working. Maybe I am missing something simple. Any help would be appreciated.
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This looks like it could be an issue with machines trying to get a package from a replication share. Are you trying to distribute these packages via replication share?
Answered 01/14/2010 by: DContreras
Orange Belt

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Is it downloaded from an alternate location? If its more than one file, do you have it zipped? Your alternate location needs to specify the zip file, and your command line should be configured manually?
Answered 01/14/2010 by: lindsamw
Orange Senior Belt

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I agree with DContreras. If you're using replication shares locally or remotely check that the access level has not changed. We had someone remove the everyone and domain users from our REP share. That broke some MI's for us.

Also make sure you have chosen the correct Operating Systems for the install.

Dave
Answered 01/14/2010 by: diverdaveman1
Purple Belt

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There isn't enough information to appropriately diagnose the issue. The previous responses point you in directions I would point you in, but something like this would be more appropriate as a ticket to KACE. They may need to tether to your KBOX to poke around a bit.
Answered 01/15/2010 by: airwolf
Tenth Degree Black Belt

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