Hello,

I've been asked to make the service desk accessible externally. I plan to simply publish the site onour firewall but is there anything else i need to take into consideration?

Thanks

Answer Summary:
If the K1 is going to be publically accessible, you should speak with customer support about using SSL. If you just want to allow external tickets for submission, your other option is to allow internal users in via LAN or VPN, and to allow external users to use email by setting the flag to allow unknown email addresses. Just be aware that if you do this, you should also create rules to protect against mail loops and spam by limiting the number of emails that can arrive from the same address in a specific timespan.
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If you just want to allow external tickets for submission, your other option is to allow internal users in via LAN or VPN, and to allow external users to use email by setting the flag to allow unknown email addresses.  Just be aware that if you do this, you should also create rules to protect against mail loops and spam by limiting the number of emails that can arrive from the same address in a specific timespan.

Answered 04/30/2012 by: philologist
Red Belt

  • It is only for internal users, but want it publicly facing so users can log tickets and access the knowledge base from wherever they are (VPN details are in the KB for example) we use LDAP authentication on the K1100 and have Forefront TMG as our firewall, could we delegate authentication to the firewall in this case or will K1100 only accept it via it's own form?

    Thanks
    Ben
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What product are you using? Are you referring to the K1000 Service Desk?

Answered 04/30/2012 by: bkelly
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If the K1 is going to be publically accessible, i would apply SSL.

Answered 04/30/2012 by: dchristian
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