[hr] We have a package to upgrade which just installs a PSLicence.xml (not versioned) file to a sub-folder of allusers applicationdata. The exisiting package was done in-house by a predecessor. I've created a new MSI in WISE with a new Package and Product Code and incremented the product version. The new MSI has a different name to keep with our naming standards. I've used the previous package's upgrade code in the new upgrade table as below:
{304A5217-AF36-4A50-98F9-B127051E8CC2} 2.0.0 3.0.0 1033 261 UPGRADE_1

The upgrade appears to work at first but on checking the xml file and sub folders are not there. The log seems to suggest that the file is copied as required but then removed afterwards. Repairing the install puts the file back as expected.

MSI (s) (54:B0) [13:39:52:869]: Executing op: ChangeMedia(,MediaPrompt=Please insert the disk: [ProductName] LABEL,MediaCabinet=Cabs.w1.cab,BytesPerTick=32768,CopierType=2,ModuleFileName=C:\WINDOWS\Installer\1fe4a.msi,,,,,IsFirstPhysicalMedia=1)
MSI (s) (54:B0) [13:39:52:869]: Executing op: FileCopy(SourceName=PSLICE~1.XML|PSLicence.xml,SourceCabKey=PSLicence.xml,DestName=PSLicence.xml,
Attributes=0,FileSize=146090,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,
HashPart1=1124213334,HashPart2=-439749084,HashPart3=-973851377,HashPart4=467277008,,)
MSI (s) (54:B0) [13:39:52:869]: File: C:\Documents and Settings\All Users\Application Data\ESRIUK\LicenceStore\PSLicence.xml; Overwrite; Won't patch; Existing file is unversioned and unmodified - hash doesn't match source file
MSI (s) (54:B0) [13:39:52:869]: Source for file 'PSLicence.xml' is compressed
MSI (s) (54:B0) [13:39:52:869]: Re-applying security from existing file.
MSI (s) (54:B0) [13:39:52:869]: Verifying accessibility of file: PSLicence.xml


Further down the log is the old MSI component being removed:

MSI (s) (54:98) [13:39:54:275]: Executing op: FileRemove(,FileName=PSLicence.xml,,ComponentId={05B86293-D430-4410-ACB2-1159677A2D78})

What am I doing wrong here?
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Whereabouts does the RemoveExistingProducts standard action appear in the sequence? I'm betting it's nearer InstallFinalize than InstallInitialize.
Answered 08/09/2011 by: VBScab
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I've used Wise in the past and had to move the 'removeexistingproducts' action up the sequence so that the old installation is effectively uninstalled before your new package is installed.

See here and here on the Symantec Support site for further information and the exact reasoning.

Hope that helps,

Dunnpy

Damn! Ian (VBSCab) beat me to the answer - again [:D]
Answered 08/09/2011 by: dunnpy
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So obvious now you point it out!! Thank you.
Answered 08/09/2011 by: tmpamlrs
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is it worth it to upgrade?
Answered 08/11/2011 by: lyndamichaels
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