I’m trying to do Wake on LAN to do patching on our laptops. We have laptop carts with a network switch so we would like to wake the laptops and do patching etc.. The problem is when the laptops check into the Kbox it updates the MAC and leaves only the wireless MAC. There is a checkmark in the bios we had to check that enables LAN/WLAN Switching. We had to do this because Windows 7 would use the wireless even when wired was available and that would not work for patching quite as well. The problem we have now is if the laptops check in while on wireless the wired connection MAC is removed from the Kbox inventory on the machine and it only lists the Wireless. Then when the laptop is put back in the cart and plugged in to the network there is no way to wake it up since the MAC is no longer in the kbox. Is there a way to make the Kbox not remove that network card MAC when it checks in and does it’s hardware inventory? I assume since the bios disables the nic then kbox does it’s check in and removes it because it does not see it anymore. Has anyone had this issue or have any advice on how to deal with it?

I was testing without the LAN\WLAN Switching enabled in the bios and I also ran into issues where the wireless was last to check in so even though the cable is plugged in and it knows what MAC to use it tries to use the subnet the wireless uses which is different then the wired network.
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Just thought I'd post an update for anyone else having problems with WOL and laptops.
I submitted a support ticket that is now closed and have found there is no solution at this time. I am having to setup a non KBOX machine at each of my sites to do Wake on Lan for the laptops on a schedule so the kbox will update them. I hope there is a solution but If there is it will be quite awhile.
Answered 10/20/2011 by: mckechniem
Senior Yellow Belt

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This sounds like an enhancement request because the K1000 is only going to use the last inventoried information. I think the request would be one or all of the following:
  • that the WOL would list the machine with all of it's NICs so that you could pick whichever NICs you want. So if a machine has two NICs it would show up twice in the list
  • Option to send WOL to all the machines listed NICs
  • Options to flag machines that currently have AMP.
  • Option to ignore machines that currently have AMP
  • In 5.3 we now track the IP that was used on the last AMP. So if the machine has reconnected on wired but not done an inventory we could in theory display that in the WOL list, but the list above should cover that. This is in KBSYS.SMMP_CONNECTION.LAST_IP

For today you could:
  • run a quick query against the database to get a list of MACs from a label or IP range and run a utility from another machine.
Answered 10/23/2011 by: GillySpy
Seventh Degree Black Belt

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