Greetings All,

I am running into a strange issue while installing MS Office 2010.  Whenever I install it and restart the machine the shortcut icons are gone from Start Menu ----> All Programs. This only happens on restart and not with log off/log on.  The actuall Office 2010 is installed and does show up in ARP, all the .exe's are there, and yes I am able to repair it which does bring back the icons but once restart again and they are gone again.  Has anyone experienced this in their environment.

Please share your thoughts on this.

Thanks,
AK
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  • I have a script to remove unwanted Office 2013 icons. Could something like that be happening in your environment?
  • Like rockhead44 says, you may have some sort of script running on shutdown which removes them for what ever reason, this is probably done by group policy.

    It may be likely that if this is happening then you can do a little test by making a new folder in all program like "Microsoft office test" and copy a word shutcut in there and see if it disapears...

    Another option that I've seen before is your start menu may be redirected to a network share, and as you install it does put shortcuts there however upon reboot it reverts to just using the redirection.

    Hope this helps. If I come up with anything else I'll post.
  • Thanks for the responses.
    So the original folder is named "Microsoft Office" and when I renamed this folder "like Office_2010 in my case" then it stays. So the only way to keep this folder is to rename it at the end of install or else loose it at the restart.
    • That means your probably have a shutdown script which runs, and deleted the folder. Probably set in Group Policy. You could rename the folder after install but you could also find, edit/delete that shutdown script. :-)
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Looks like this I due to a shutdown script deleting the directory in the start menu. 

Resolution: 
Option 1, delete or edit the shutdown script. 

Option 2, edit the directory on the start menu after install. 
Answered 03/16/2015 by: jaycominos
Senior White Belt

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Thanks for your feedback.  This issue has now been resolved.  We figured out it was the internal issue rather than MS Office issue.

Thanks again.

AK
Answered 03/19/2015 by: 786_ak
Second Degree Green Belt

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