I have an asset called "Monitors" that contains an Asset number (unique), an Employee ("user") and a "Location" aloing with a few other descriptive fields.   When first created the monitor asset is assigned to a user and a location, both of which are elements in their respective tables (in other words must be selected..no freeform data entry).   When I view the monitor assets I can see the names and locations, but when I open a monitor asset all I see in those two fields is "unassigned".  If I save the record w/o making any changes, the user and location info is lost.  Interestingly any of the other text fields are retained.  Any thoughts out there.

Much appreciated.

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Contact Kace Support.  They can install a patch to fix the error.

Answered 03/04/2013 by: Thomas.Babcock
Blue Belt

  • Thanks much. That was the ticket. One would have thought something as basic would have been caught during testing.
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What version are you running?  I noticed this in 5.4. This issue is fixed in 5.4SP1.



Answered 03/22/2013 by: grayematter
Fourth Degree Black Belt

  • Thanks much. My tech administrators worked with Dell and applied several patches.
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