I have a healthcare application from Mckesson that I have to install silently.  It is an InstallShield installer that I've created an ISS file for.  When I run the installer silently with the -s switch using the -f2 switch to log, the install works fine on Windows XP and Win7 x86 PCs but it installs completely but then immediately uninstalls on Win7 x64.  I am running this install via ConfigMgr 2007 which is running as SYSTEM.  I've also tried the installer via SYSTEM manually by running the "psexec -i -s \\PCNAME cmd" command from a remote PC and it does the same behavior as well as manually via setup -s as a local admin and nothing matters.

I've recreated the ISS file multiple times thinking it's wrong but it is correct.

The only thing in the log file is:

 [InstallShield Silent]
File=Log File
Name=Horizon Patient Folder
Company=McKesson Information Solutions.


I don't see any other indication of a log anywhere to see why it is failing.  Does anyone have an idea?
0 Comments   [ + ] Show Comments


Please log in to comment



Unfortunately I am also facing this same issue currently with another app. I am too looking for a solution to run iss files through SCCM 2012.

in some forums it is mentioned to try -SMS switch along with -s

You can try and see if this works for you.. It has not for me,,

Answered 10/30/2012 by: piyushnasa
Red Belt

Please log in to comment

Recreate your .iss file on your 64bit OS and compare to your 32bit OS response file.

It may be that there is something different required for the 64bit OS - obviously test that it works correctly on your 64bit system too.


Hope that helps,


Answered 10/31/2012 by: dunnpy
Red Belt

  • I have tried this. It does create two different ISS files but neither work.
Please log in to comment

maybe a silly question but does the application install correctly when installed manually without using a response file?

Answered 10/31/2012 by: pjgeutjens
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity