Limit amount of text in Title
I'm using 6.4
I have way too many users entering their whole ticket text in the subject line of a ticket. How can I limit the amount of data that field will allow?
I have tried to change the width of the field in Configuration - Queues - Queue - Ticket list layout - Title from 50 to 20 but I can still put more than even 50 characters in that field.
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Posted by:
JasonEgg
8 years ago
Top Answer
Unfortunately, this type of "field validation" is only possible with custom ticket rules (i.e. SQL coding). As a workaround, I would suggest making "Summary" a required field, so a user cannot submit the ticket until entering both a title and a summary.
Title (please enter details in comment box, not in title box)
or something to that affect and guide them. - nshah 8 years ago