Limit amount of text in Title
I'm using 6.4
I have way too many users entering their whole ticket text in the subject line of a ticket. How can I limit the amount of data that field will allow?
I have tried to change the width of the field in Configuration - Queues - Queue - Ticket list layout - Title from 50 to 20 but I can still put more than even 50 characters in that field.
Answer Chosen by the Author
Unfortunately, this type of "field validation" is only possible with custom ticket rules (i.e. SQL coding). As a workaround, I would suggest making "Summary" a required field, so a user cannot submit the ticket until entering both a title and a summary.
Answered 10/23/2015 by: JasonEgg
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