Hi -

We are attemping to manage who appears in the ticket owners drop-down by applying ldap labels to users. It appears that the application of the ldap label occurs when the user logs in to KACE for the first time after the ldap label has been set up.

Is there a way to have ldap lables applied before they log in? (aka mass update) We are rolling out the Service Desk and are thinking that short-term we may need to apply a KACE label to our MIS staff in order to populate the owner drop-down.

Cheers,
- Allen
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You can apply a label manually on the service desk->users tab to multiple users. Then you could convert that label into a manual label for future reference.

However, if users may not log in then you may not be able to rely on the ldap filtering here.
Answered 02/12/2011 by: GillySpy
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Thanks Gerald -

Actually, I need to back up for a second and confirm our understanding on ticket owners:

I think we were attempting to give ticket owner authority by the ldap label. Is this possible or should we really just be changing their role to have authority to own tickets?

Thanks again,
- Allen
Answered 02/12/2011 by: bostonbound
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Ticket ownership is only assigned by label. Tab read/write/hidden is defined by role.

You really have to consider a combination of the two in order to effectively work tickets. Some customers will have ticket owners who do not need other admin priviledges so they might limit their role to one that can only use the helpdesk tabs in the user portal. Another customer might have an admin with write priviledges on many tabs including the servicedesk tabs.
Answered 02/12/2011 by: GillySpy
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I've noticed the same thing. It would be nice if we could run the LDAP filters against the users in the KBOX database on schedules so we don't have to wait until a user logs in to be added to the LDAP label.
Answered 02/14/2011 by: airwolf
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(Replying to an old thread, since it is the most relevant from my searching).

We're a new Kace customer and I would also like to apply some "Smart Labels" to apply labels based on AD group membership. Another case is where we have students graduating and we would like to remove all of them from the system. One of our custom fields contains their graduation year (fed from an AD attribute), so it would be ideal if I could have a label automatically applied based on that information.

As of right now we aren't planning on having users login to the Kace system, so having labels applied when the login doesn't help, unfortunately.
Answered 07/12/2011 by: steelc
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LDAP labels are only applied at login. However, you can still achieve your goal. You'll have to apply that AD field you want to use to one of the 4 custom user fields during LDAP import, and then create a regular KBOX label based on that custom field (you'll have to write a special query as well, most likely).
Answered 07/12/2011 by: airwolf
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Are you suggesting making a smart label when you say "create a regular KBOX label based on that custom field"? When I create a smart label there isn't an option to have it applied to Users. The only options are for Dell Package, IP Scan, Machine, Patch or Software.
Answered 07/12/2011 by: steelc
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Yes, I meant a smart label. Hmm... it appears it is not possible to create a smart label for users anymore. I could've sworn this was possible in previous versions. You could still create a report containing the data you desire, but it appears you cannot take advantage of the automation capabilities of user smart labels.
Answered 07/12/2011 by: airwolf
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LDAP labels can be automatically applied to Users or Machines. See the "LDAP Labels" section under Home then the Label tab.
Answered 07/12/2011 by: RichB
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Rich, that is correct. The problem is LDAP labels are only applied when a user logs in, and the question was how to apply a label to a user without requiring a login - which would only be possible if Smart Labels existed for users.
Answered 07/13/2011 by: airwolf
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