We are attempting to setup the user import for the help desk module, but are getting extra group accounts we dont need.

By default it sets the search filter to "(samaccountname=*)" which is returning both users and groups. within the search OU.

I tried what I think should work which is (&(samaccountname=*) (objectClass=user)) but that returns 0 results.


What am I missing?

Answer Summary:
Make sure your search base DN is correct. It should be in the format OU=yourtargetou,DC=yoursubdomain,DC=koorsen,DC=com as needed. You actually want (&(samaccountname=KBOX_USER)(objectClass=user)). The KACE uses KBOX_USER as its username wildcard.
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Make sure your search base DN is correct.  It should be in the format OU=yourtargetou,DC=yoursubdomain,DC=koorsen,DC=com as needed.  I also believe you actually want (&(samaccountname=KBOX_USER)(objectClass=user)).

Answered 05/11/2012 by: philologist
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