Hi,

After setting up LDAP to use Active Directory, I am no longer able to logon to the KACE Appliance. The logon process now takes about 5 miniutes before it fails with the "Login Failed: Incorrect user name or password". mesage. The domain\username as well as the username format were used and both times the same message was displayed.

Using the "admin" local account to logon only responds with the interface where no changes can be made.

Can anyone recommend what actions need to be taken next to help resolve this issue?
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I imagine that you've got an issue with your LDAP filter. It's impossible to troubleshoot without knowing more information (i.e. a screenshot of your LDAP config).
Answered 08/24/2010 by: airwolf
Tenth Degree Black Belt

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That's part of my problem, I can't login to verify, but from what I remember, there were at least 4 default LDAP entries the one I created. There is a possibility that the base criteria was entered incorrectly.

I entered; OU=Corporate,OU=IS,DC=cpb,DC=corp for the IS OU which is nested under the Corporate OU in the cpb.corp domain.
Answered 08/24/2010 by: VictorC
Senior Yellow Belt

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You can't even login with a local KBOX account? I'd suggest you call support, but if you're using the trial VM then it may just be easier to wipe the VM and start over.
Answered 08/24/2010 by: airwolf
Tenth Degree Black Belt

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The "admin" account can't be changed. It sounds like you're logging into the User Portal (http://kbox) rather than the admin ui (http://kbox/admin).

Log into the admin ui using the admin account and you should be able to change the LDAP settings.
Answered 08/24/2010 by: jkatkace
Purple Belt

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