KACE Product Support

Those links tell me to change the ownership of the plist file to root and 664. I've asked KBOX to do it in the script but it doesn't do it. Seems to just skip right over it. But, if i go onto the computer and manually change those perms, everything works fine. So, my question is, how to get KBOX to change the perms on that plist file so it will load? - thefishyfew 11 years ago

I think you need to use launchd instead of launchagents
http://superuser.com/questions/36087/how-do-i-run-a-launchd-command-as-root - SMal.tmcc 11 years ago

found a partial fix. I can change the perms on the file beforehand, zip it and then move it with the script. The perms hold during the move. The problem now is that KBOX won't load the plist file with the launchctl command. - thefishyfew 11 years ago

Could you post your kace script?
You might also try running the "stop" and "unload" commands before attempting to do the load - SMal.tmcc 11 years ago

Also try replacing the launchctl with launchd - SMal.tmcc 11 years ago

When I try to use launchd, it gives the following error: This program is not meant to be run directly.

# The beginning part of the script runs the Symantec Removal tool script.
# This part is for the plist
# Unzip file
/usr/bin/ditto -x -k --rsrc "/Library/Application Support/Dell/KACE/data/scripts/106/com.syminstall.Custom.plist.zip" "/Library/Application Support/Dell/KACE/data/scripts/106/ComInstallPlistFolder"

# Move file that already has permissions set
/bin/mv "/Library/Application Support/Dell/KACE/data/scripts/106/ComInstallPlistFolder/com.syminstall.Custom.plist" "/Library/LaunchAgents/"

# Load plist
/bin/launchctl load -F "/Library/LaunchAgents/com.syminstall.Custom.plist"

# Restart the machine

###########################################################
# This is the script that is supposed to run at load

#!/bin/bash

osascript -e 'tell app "Finder" to activate'

osascript -e 'tell app "Finder" to display dialog "Symantec is installing now. Please wait. Your computer will restart when the install is completed." buttons {"OK"} default button 1 with icon 2'


/usr/sbin/installer -pkg "/Library/Application Support/Dell/KACE/data/scripts/106/SymantecEndpointProtectionFolder/SymantecEndpointProtection.pkg" -target /

/bin/launchctl stop com.syminstall.Custom

/bin/launchctl unload /Library/LaunchAgents/com.syminstall.Custom.plist
/bin/rm/ "/Library/LaunchDaemons/edu.ecu.InstallSym.plist"

/bin/rm -rf "/Library/Application Support/Dell/KACE/data/scripts/106/"

shutdown -r now - thefishyfew 11 years ago

This is my plist flie:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.syminstall.Custom.plist</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Dell/KACE/data/scripts/106/InstallSymFolder/InstallSym.sh</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist> - thefishyfew 11 years ago

I am checking with a Apple Genuis, will let you know his input - SMal.tmcc 11 years ago

Browse to the 106 folder and is the shell script and pkg file there, Let eliminated a transfer issue that one of the files is missing, you will have to do this as the install starts since it deletes this folder after. - SMal.tmcc 11 years ago

They are there. I opened the folder and watched as it downloaded and unzipped the files. - thefishyfew 11 years ago

good I have sometimes seen one is missing, this helps eliminate the k1000 is the problem, just the scripting. Sorry I saw the RM and thought kace put it in, good housekeeping! Should hear back this morning, I will ping him when he shows up on my google talk. - SMal.tmcc 11 years ago

did run into a couple of simular threads and they solved it by putting all the install files in the same folder, it looks like your install shell is in /Library/Application Support/Dell/KACE/data/scripts/106/InstallSymFolder and the package is in /Library/Application Support/Dell/KACE/data/scripts/106/SymantecEndpointProtectionFolder, try changing your deployment so everything is in one folder

Did find a doc on Symantec's site that mentions a silent install fails on 10.7 because java was not already present ,do not know if that is related to your problem. - SMal.tmcc 11 years ago

cool, mark this as answered and put the solution in to earn some extra ninja points - SMal.tmcc 11 years ago

Log files report nothing amiss. I figured that would be the case since its related to the Mac OS and not KBOX this time. As for the "run as" option, its the plist that won't load, not the script so I'm not sure how that will straighten things out. - thefishyfew 11 years ago

Update: After the plist file is moved to Library/LaunchAgents, I can manually load it with sudo launchctl load -F "/Library/LaunchAgents/com.syminstall.Custom.plist" and it works fine. So, KBOX isn't able to run the command to load the file for some reason? - thefishyfew 11 years ago