I'm trying to figure out what can be entered in the filter for Last Escalated. Based upon this I assume it's about escalating tickets. Can anyone tell me what are the appropriate responses is in the field.

What I'm trying to see if it's possible to create a rule where if a ticket meets a certain period of time in the ticket escalation, it can change the status of the ticket or assign it.
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  • I can't believe that this hasn't been answered since 2010...

    I have been searching for the answer to this question for some time now.

    Does anyone have an answer?
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