Knowledge Base
I was wondering if there is a way to see how many people are using the knowledge base in K1100? I have entered a bunch of documents on "How To" do certain things and I was curious to know if anyone has been looking at the documents or not.
Thanks,
~Becky
Thanks,
~Becky
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Answers (2)
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Posted by:
alexramirez
13 years ago
We just started working on configuring Service Desk piece for our organization. Having said that, we do look at knowledge base under Production Appliance Support for K1000.
Posted by:
nshah
13 years ago
Hi,
Currently there isn't a way that I know of that allow you can see how many people are accessing the KB articles. Since they can't modify them you wouldn't be able to see if it has been changed by anyone as a benchmark of access.
Currently there isn't a way that I know of that allow you can see how many people are accessing the KB articles. Since they can't modify them you wouldn't be able to see if it has been changed by anyone as a benchmark of access.
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