Hello,
Is there a way to embed youtube videos in to the Knowledge Base for users to view how to do something rather than read a document.

Thank you.
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Yes, just go to youtube and look up the embed instructions. Make sure that you turn markup allowed and use that exact code. Users have to have access to the helpdesk and youtube.com for it to work.

Example to put this in your article text:

<h1>Embedded</h1>
<iframe width="560" height="315" src="http://www.youtube.com/embed/f5MzXzmTsaY" frameborder="0" allowfullscreen></iframe>


Answered 10/27/2011 by: GillySpy
Seventh Degree Black Belt

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Hello,
I have added a embed link from youtube in the Artical Text Area and then saved. I still cannot get the video to show. I have the Use Markdown checked. What am I doing wrong here?

Thank you.
Answered 10/28/2011 by: Lanman145
Blue Belt

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Can the web client that you are using to view the KB also able to browse to the youtube link directly? If it's the same as mine then I don't know. The code above is literally all that i used.
Answered 10/28/2011 by: GillySpy
Seventh Degree Black Belt

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