Knowledge Base
Hello,
Is there a way to embed youtube videos in to the Knowledge Base for users to view how to do something rather than read a document.
Thank you.
Is there a way to embed youtube videos in to the Knowledge Base for users to view how to do something rather than read a document.
Thank you.
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Answers (3)
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Posted by:
GillySpy
12 years ago
Yes, just go to youtube and look up the embed instructions. Make sure that you turn markup allowed and use that exact code. Users have to have access to the helpdesk and youtube.com for it to work.
Example to put this in your article text:
Example to put this in your article text:
<h1>Embedded</h1>
<iframe width="560" height="315" src="http://www.youtube.com/embed/f5MzXzmTsaY" frameborder="0" allowfullscreen></iframe>
Posted by:
Lanman145
12 years ago
Hello,
I have added a embed link from youtube in the Artical Text Area and then saved. I still cannot get the video to show. I have the Use Markdown checked. What am I doing wrong here?
Thank you.
I have added a embed link from youtube in the Artical Text Area and then saved. I still cannot get the video to show. I have the Use Markdown checked. What am I doing wrong here?
Thank you.
Posted by:
GillySpy
12 years ago
Can the web client that you are using to view the KB also able to browse to the youtube link directly? If it's the same as mine then I don't know. The code above is literally all that i used.
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