KBOX Helpesk Module on sending email when a new ticket is created
I've created an additional helpdesk queue within my KBOX 1000 appliance. With this queue I would like it to send an email to a certain group of people once a ticket has been created (either manually by an end-user or by an email sent to the KBOX). I've tried toying with the ticket rules and googling (new word?) with no success. Any help would be greatly appreciated!!