KBOX Helpesk Module on sending email when a new ticket is created
Hi All,
I've created an additional helpdesk queue within my KBOX 1000 appliance. With this queue I would like it to send an email to a certain group of people once a ticket has been created (either manually by an end-user or by an email sent to the KBOX). I've tried toying with the ticket rules and googling (new word?) with no success. Any help would be greatly appreciated!!
Thanks much!
Kirk
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Answers (2)
Answer Summary:
http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk
http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk
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Posted by:
mwill_27
11 years ago
Please use this link as a resource.
http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk
Comments:
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Seems like a broken link! - kirkfondren 11 years ago
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http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk.
That's weird, I just found the article, copied and pasted the URL and it's the same. If the link still doesn't work, go to the KACE Knowledge Base search page (http://www.kace.com/support/resources/kb/search) and search for "notify email" and it should be the first result. - chucksteel 11 years ago -
The period at the end of the URL's caused the problems thanks for the posts. - kirkfondren 11 years ago
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This URL does not work any more, Since Quest bought KACE It sends folks to the Quest knowledge base. I can't find the article or any that make sense on setting this up. Quest does have a page "How to notify any user or group by email when a new ticket is created" but its not clear to me how this is set up. - jamturtle 6 years ago
Posted by:
nshah
11 years ago
Try
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=613&artlang=en
There are also a bunch of articles here on the Helpdeks
http://www.kace.com/support/resources/kb/category/help-desk
Comments:
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Thanks! - kirkfondren 11 years ago
