We have observed that on some win 7 machines Kbox Agent is not connecting. We have already performed the steps mentioned in Agent Troubleshooting KB article, and have confirmed that there is no Network related problem. We have also removed the agent with KACE folder and manually reinstalled it but no hope.

Below is the SMMP logs. Any help will be highly appreciated.

[Thu Oct 06 13:32:11 2011]

[ KACE Management Appliance 5.1.38724 Feb 10 2011 ]
[Thu Oct 06 13:32:11 2011] Config: debug: false
[Thu Oct 06 13:32:11 2011] Config: config: SMMP.conf
[Thu Oct 06 13:32:11 2011] Config: log: SMMP.log
[Thu Oct 06 13:32:11 2011] Config: host: kbox
[Thu Oct 06 13:32:11 2011] Config: lasthost:
[Thu Oct 06 13:32:11 2011] Config: kboxver:
[Thu Oct 06 13:32:11 2011] Config: ampport: 52230
[Thu Oct 06 13:32:11 2011] Config: ampurl:
[Thu Oct 06 13:32:11 2011] Config: webport: 443
[Thu Oct 06 13:32:11 2011] Config: weburl:
[Thu Oct 06 13:32:11 2011] Config: rto: 20
[Thu Oct 06 13:32:11 2011] Config: wto: 20
[Thu Oct 06 13:32:11 2011] Config: crto: 10
[Thu Oct 06 13:32:11 2011] Config: krash: false
[Thu Oct 06 13:32:11 2011] Config: pl: pluginDesktopAlerts,pluginPatching,pluginWeb,pluginRunProcess
[Thu Oct 06 13:32:11 2011] Machine ID: D5AADA45-6B95-41B2-A02D-7F950A3AA648
[Thu Oct 06 13:32:11 2011] Creating Pipe Server...
[Thu Oct 06 13:32:11 2011] Creating Agent Listener...
[Thu Oct 06 13:32:11 2011] Creating scheduler...
[Thu Oct 06 13:32:11 2011] Creating connection...
[Thu Oct 06 13:32:12 2011] ampurl changed from: to: http://kbox:52230 [host=kbox]
[Thu Oct 06 13:32:13 2011] Failed to connect: Unknown SSL protocol error in connection to kbox:52230
[Thu Oct 06 13:32:13 2011] weburl changed from: to: http://kbox [host=kbox]
[Thu Oct 06 13:32:13 2011] X-KBOX-Version changed from: to: 5.2.38773 [host=kbox]
[Thu Oct 06 13:32:13 2011] X-KBOX-WebServer changed from: to: kbox [host=kbox]
[Thu Oct 06 13:32:13 2011] Connection established (http://kbox:52230)...
[Thu Oct 06 13:32:17 2011] Header: msgid (1613895); msgType (0)
[Thu Oct 06 13:32:17 2011] Payload: plugid (6); payloadLen (15)
[Thu Oct 06 13:34:43 2011] Shutting down agent daemon
[Thu Oct 06 13:34:43 2011] Stopping agent daemon
[Thu Oct 06 13:34:47 2011] Closing Net Listener ...
[Thu Oct 06 13:36:37 2011]

[ KACE Management Appliance 5.1.38724 Feb 10 2011 ]
[Thu Oct 06 13:36:37 2011] Config: debug: false
[Thu Oct 06 13:36:37 2011] Config: config: SMMP.conf
[Thu Oct 06 13:36:37 2011] Config: log: SMMP.log
[Thu Oct 06 13:36:37 2011] Config: host: kbox
[Thu Oct 06 13:36:37 2011] Config: lasthost: kbox
[Thu Oct 06 13:36:37 2011] Config: kboxver: 5.2.38773
[Thu Oct 06 13:36:37 2011] Config: ampport: 52230
[Thu Oct 06 13:36:37 2011] Config: ampurl: http://kbox:52230
[Thu Oct 06 13:36:37 2011] Config: webport: 80
[Thu Oct 06 13:36:37 2011] Config: weburl: http://kbox
[Thu Oct 06 13:36:37 2011] Config: rto: 20
[Thu Oct 06 13:36:37 2011] Config: wto: 20
[Thu Oct 06 13:36:37 2011] Config: crto: 10
[Thu Oct 06 13:36:37 2011] Config: krash: false
[Thu Oct 06 13:36:37 2011] Config: pl: pluginDesktopAlerts,pluginPatching,pluginWeb,pluginRunProcess
[Thu Oct 06 13:36:37 2011] Machine ID: D5AADA45-6B95-41B2-A02D-7F950A3AA648
[Thu Oct 06 13:36:38 2011] Creating Pipe Server...
[Thu Oct 06 13:36:38 2011] Creating Agent Listener...
[Thu Oct 06 13:36:38 2011] Creating scheduler...
[Thu Oct 06 13:36:38 2011] Creating connection...
[Thu Oct 06 13:36:43 2011] Failed to connect:
[Thu Oct 06 13:36:43 2011] weburl changed from: to: http://kbox [host=kbox]
[Thu Oct 06 13:36:43 2011] Connection established (http://kbox:52230)...
[Thu Oct 06 13:36:48 2011] Header: msgid (1614042); msgType (0)
[Thu Oct 06 13:36:48 2011] Payload: plugid (6); payloadLen (15)
[Thu Oct 06 13:37:42 2011] BOOTUP
[Thu Oct 06 13:38:37 2011] Client Connected Inst = 0x134 SessionId = 2, User = Administrator
[Thu Oct 06 13:39:53 2011] Execute [2]
[Thu Oct 06 13:39:54 2011] Execute [2]
[Thu Oct 06 13:39:54 2011] Execute [2]
[Thu Oct 06 13:43:07 2011] Shutting down agent daemon
[Thu Oct 06 13:43:12 2011] Closing Net Listener ...
[Thu Oct 06 13:43:14 2011]

[ KACE Management Appliance 5.1.38724 Feb 10 2011 ]
[Thu Oct 06 13:43:14 2011] Config: debug: true
[Thu Oct 06 13:43:14 2011] Config: config: SMMP.conf
[Thu Oct 06 13:43:14 2011] Config: log: SMMP.log
[Thu Oct 06 13:43:14 2011] Config: host: kbox
[Thu Oct 06 13:43:14 2011] Config: lasthost: kbox
[Thu Oct 06 13:43:14 2011] Config: kboxver: 5.2.38773
[Thu Oct 06 13:43:14 2011] Config: ampport: 52230
[Thu Oct 06 13:43:14 2011] Config: ampurl: http://kbox:52230
[Thu Oct 06 13:43:14 2011] Config: webport: 80
[Thu Oct 06 13:43:14 2011] Config: weburl: http://kbox
[Thu Oct 06 13:43:14 2011] Config: rto: 20
[Thu Oct 06 13:43:14 2011] Config: wto: 20
[Thu Oct 06 13:43:14 2011] Config: crto: 10
[Thu Oct 06 13:43:14 2011] Config: krash: false
[Thu Oct 06 13:43:14 2011] Config: pl: pluginDesktopAlerts,pluginPatching,pluginWeb,pluginRunProcess
[Thu Oct 06 13:43:14 2011] Machine ID: D5AADA45-6B95-41B2-A02D-7F950A3AA648
[Thu Oct 06 13:43:14 2011] Loading plugins...
[Thu Oct 06 13:43:14 2011] Plugin loaded: pluginDesktopAlerts with id: 2
[Thu Oct 06 13:43:14 2011] Plugin loaded: pluginPatching with id: 4
[Thu Oct 06 13:43:14 2011] [5] pluginWeb: kpiInit: dir='C:\Program Files\KACE\KBOX\' cb=0021FF88
[Thu Oct 06 13:43:14 2011] Plugin loaded: pluginWeb with id: 5
[Thu Oct 06 13:43:14 2011] Plugin loaded: pluginRunProcess with id: 6
[Thu Oct 06 13:43:14 2011] Creating Pipe Server...
[Thu Oct 06 13:43:14 2011] Creating Agent Listener...
[Thu Oct 06 13:43:14 2011] Creating scheduler...
[Thu Oct 06 13:43:14 2011] Creating connection...
[Thu Oct 06 13:43:14 2011] Detect AMP connection: http://kbox:52230
[Thu Oct 06 13:43:14 2011] Detect WEB connection: https://kbox
[Thu Oct 06 13:43:15 2011] Failed to connect:
[Thu Oct 06 13:43:15 2011] Detect WEB connection: http://kbox
[Thu Oct 06 13:43:15 2011] weburl changed from: to: http://kbox [host=kbox]
[Thu Oct 06 13:43:15 2011] Target server address set to: http://kbox:52230
[Thu Oct 06 13:43:15 2011] Connection established (http://kbox:52230)...
[Thu Oct 06 13:43:15 2011] Got handle, setting up for write... 520
[Thu Oct 06 13:43:15 2011] Setting connection callback for WRITE
[Thu Oct 06 13:43:15 2011] Plugin zero received notification: 2
[Thu Oct 06 13:43:16 2011] ClientWriteCB called
[Thu Oct 06 13:43:16 2011] Setting connection callback for READ
[Thu Oct 06 13:43:17 2011] ClientReadCB called
[Thu Oct 06 13:43:17 2011] Client read 26 bytes
[Thu Oct 06 13:43:17 2011] Client processing 26 bytes
[Thu Oct 06 13:43:17 2011] Header: msgid (1614226); msgType (0)
[Thu Oct 06 13:43:17 2011] Payload: plugid (6); payloadLen (15)
[Thu Oct 06 13:43:17 2011] Setting connection callback for WRITE
[Thu Oct 06 13:43:17 2011] Got todo item on worker thread
[Thu Oct 06 13:43:18 2011] ClientWriteCB called
[Thu Oct 06 13:43:18 2011] Setting connection callback for READ
[Thu Oct 06 13:43:19 2011] Client connected to [296]
[Thu Oct 06 13:43:19 2011] Client Connected Inst = 0x128 SessionId = 2, User = Administrator
[Thu Oct 06 13:43:38 2011] ClientReadCB called
[Thu Oct 06 13:43:38 2011] Setting connection callback for WRITE
[Thu Oct 06 13:43:39 2011] ClientWriteCB called
[Thu Oct 06 13:43:39 2011] Setting connection callback for READ
[Thu Oct 06 13:43:44 2011] No kbots found
[Thu Oct 06 13:43:59 2011] ClientReadCB called
[Thu Oct 06 13:43:59 2011] Setting connection callback for WRITE
[Thu Oct 06 13:44:00 2011] ClientWriteCB called
[Thu Oct 06 13:44:00 2011] Setting connection callback for READ
[Thu Oct 06 13:44:14 2011] No kbots found
[Thu Oct 06 13:44:20 2011] ClientReadCB called
[Thu Oct 06 13:44:20 2011] Setting connection callback for WRITE
[Thu Oct 06 13:44:21 2011] ClientWriteCB called
[Thu Oct 06 13:44:21 2011] Setting connection callback for READ
[Thu Oct 06 13:44:41 2011] ClientReadCB called
[Thu Oct 06 13:44:41 2011] Setting connection callback for WRITE
[Thu Oct 06 13:44:42 2011] ClientWriteCB called
[Thu Oct 06 13:44:42 2011] Setting connection callback for READ
[Thu Oct 06 13:44:44 2011] No kbots found
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Answers

0
Due to all the logs involved and scenarios in the faq it is best if you open a ticket for this type of issue.


[Thu Oct 06 13:44:44 2011] No kbots found


This tells me that the agent has never bootstrapped. Was it removed / reinstalled / re-provisioned? Try to run "runkbot 1 0" on it.
Answered 10/06/2011 by: GillySpy
Seventh Degree Black Belt

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0
Afzal, do you have a link for the "Agent Troubleshooting KB" article that you mentioned? I am having a similar problem, but with both Windows 7 and Windows XP computers.... I posted about it here:
http://itninja.com/question/servers-installation-help22

Thanks!
Ken
Answered 10/06/2011 by: KboxKen
Orange Belt

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0
I have managed to solve most of the agent connectivity problems by removing all .Net versions and then installing .Net 1.1 that comes with Kbox. Below is link for KB artical.

http://www.kace.com/support/kb/index.php?action=artikel&cat=3&id=713&artlang=en

Yes, Gerald we have reinstalled the agent 2 times but no hope.

Regards,
Answered 10/06/2011 by: afzal
Fourth Degree Green Belt

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0
For agents version 5.1 and lower .Net 1.1 does come with the bundle and is a requirement . It should also be noted that we actually recommend .Net 1.1 sp1. However, microsoft does not have a re-distributable version of it so you have to download it yourself:

http://msdn.microsoft.com/en-us/kb/kbarticle.aspx?id=318785
http://www.microsoft.com/download/en/details.aspx?id=33

For agents 5.2 and newer you do not need .Net at all.
Answered 10/07/2011 by: GillySpy
Seventh Degree Black Belt

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