We are in the middle of rolling out virtual desktops to the majority of our users and I'm attempting to find all the information I can about how to manage virtual devices before applying the agent to the image and having it be a bad idea.

For those not familiar with PVS it uses a single static image that is used by many machines. Users can do as they please to their computer and rebooting it will bring it back to the same state it was in when it first booted.

I saw this article but it didn't help me at all: http://www.kace.com/support/kb/index.php?action=artikel&cat=2&id=565&artlang=en

What I'm concerned about is if I deploy this image to the PVS image that every computer that boots from that image will all be fighting for the same ID in KBOX, or if I apply the fix as defined in that article that each time a virtual desktop boots from the image that it will create a new ID in KBOX and I'll wind up with a lot of duplicates and get nowhere fast.

Through all my searching I haven't been able to find anything related to using KACE in a virtual desktop environment. If anyone can point me to some documentation about how to handle KBOX in a virtual desktop environment or share your experiences with me I would greatly appreciate it.
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I bit the bullet and found a 2 computer test group of virtual desktops using the same image. I unlocked the image to allow changes, pushed out the agent with all the default settings, locked the image and rebooted the first computer to take hold of the change. The computer showed up almost instantly in inventory. I rebooted the second computer and within a couple minutes it too showed up in inventory with all the correct computer information. I'll let it go for now and will keep a close eye on how they act and I'll monitor for duplicates, but so far so good.
Answered 12/28/2010 by: mdereus
Senior Yellow Belt

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