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Everytime my KBOX Agent checks in, I get a bunch of my computers that have failed and I get the following error

NETWORK/NT_STATUS_IO_TIMEOUT
NETWORK/NT_STATUS_CONNECTIO…

I cannot seem to understand why it is doing that? One day majority of my computers check correctly and the next I get a only a handful of them to check in. I am not sure if anyone is having a issue with this and got it solved and if you did I would take any advise to get this running properly.

Thank You

Raj
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Looks like a firewall issue or a network issue of some sort. I'd suggest submitting a ticket to KACE.
Answered 02/02/2010 by: airwolf
Tenth Degree Black Belt

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Thanks Airwolf

I did put in a ticket to KACE and see what they have to say about it. I also asked my Network guy to check to make sure that the Firewall is not blocking anything.
Answered 02/02/2010 by: HumzaRaj
Senior Yellow Belt

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Do you use a client-side firewall?
Answered 02/02/2010 by: airwolf
Tenth Degree Black Belt

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We do and I have our Network Guys chcking this out to make sure that this is not causing the grief.
Answered 02/02/2010 by: HumzaRaj
Senior Yellow Belt

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The errors you show are for provisioning runs. You only need to provision machines once; after that, they'll check in on their own.

Are you having trouble provisioning new machines? Or are you having trouble with machines which have agents installed checking in?
Answered 02/03/2010 by: jkatkace
Purple Belt

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I am having an issue with pc's initial agent install.

My networks are 192.x.0.xxx 192.xx.0.xxx so they vary.

they are different domains

I have a vpn going between locations.

however the agent installs fail at phase 3 mainly.

sometimes i get the IO timeout error.
Answered 02/13/2012 by: ahayz
Senior Yellow Belt

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Hey ahayz,

Have you tried installing the agent thru GPO?

Also this is the K2 forum?

You may want to start a new thread and post in the K1 forum.
Answered 02/13/2012 by: dchristian
Red Belt

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