KBOX 1000 goes offline from 2am to 7am
I am an IT tech who uses our company's K1000. I usually get to work about 6:45 am. A few weeks ago I noticed the web interface was not responding until about 7:30 am and when it did become available all the computers in the inventory had a check-in time about 6 hours previous. After a few minutes computers started checking in again. I ran an http ping utility overnight and discovered the web interface went unresponsive at about 2 am. The guy who is responsible for maintaining the device just took over from someone who left the company so doesn'know much about troubleshooting other than rebooting it. I asked him to send me the logs and in the log I see a backup starts at about 2 am and at that time there is an entry "stopping web server". Strangely there is "Backup complete" and "Starting web server" just a minute or so later, but then there are no more log entries until about 7:30 am. There are 3 to 5 thousand computers in the database.
Q1. Is it typical for a backup to take this long? Wouldn't it do incrementals after the first full backup?
Q2. Does it have to disable the web server during a backup?
Q3. Can we set this backup to start at 1 am and if so, how?
I know our version is at least two major increments behind but cannot figure out how to see the version. The guys who manage it do not want to update it for some reason.