I am trying to configure our K Service Desk module. There is a user and /admin portal. I know user portal is for users to login and sumit cases. I have a service desk team of 4 which I don't really want to give access to /admin portal because of settings, inventory and distribution tabs (Thats something I want to manage. don't want my team pocking around). My question is:

1. Should I give my team access to the /admin portal and restrict settings, inventory and distribution tabs by modifying role?

2. Should I ask my team to login to the user portal, give them access so they can modify, reassign cases from there?


Thank you

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I would give them restricted access to the admin portal.  The user site alows them to swap ticket owner, add comments and close the tickets, but does not give them direct access to the submitter's machine information. 


If you are running 5.4 you will have other issues with fields not being changable for ticket owners unless they are logged in to the admin portal as well.  That no longer appears to be an issue in 5.5

Answered 08/29/2013 by: giraffehunter
Purple Belt

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