KACE1000 Service desk
I am trying to configure our K Service Desk module. There is a user and /admin portal. I know user portal is for users to login and sumit cases. I have a service desk team of 4 which I don't really want to give access to /admin portal because of settings, inventory and distribution tabs (Thats something I want to manage. don't want my team pocking around). My question is:
1. Should I give my team access to the /admin portal and restrict settings, inventory and distribution tabs by modifying role?
2. Should I ask my team to login to the user portal, give them access so they can modify, reassign cases from there?