Hello - I would like to assign an email address (helpdesk@company.com) to a queue in service desk so when users send an email to this address, it generates an automatic ticket. Where do I make the change? 

So far, i was able to assign this email to the queue and when users login and submit a ticket, everyone in the label is getting notified. I would like users to be able to submit a ticket via an email as well. Please help. Thanks

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More details can be found here - http://www.itninja.com/blog/view/set-up-exchange-2007-2010-with-kbox-1000-server-5-3
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Go to Helpdesk->Configuration->Queues ( http://k1000/adminui/queue_list.php ) to do this.

You need to modify your exchange server to send the emails to the KBox and out of the KBox.

http://www.itninja.com/blog/view/set-up-exchange-2007-2010-with-kbox-1000-server-5-3

5.4 is similar to 5.3

This is an usual thing which is created with you during the Jumpstart sessions, as this is a real basic configuration.

Answered 05/02/2013 by: Nico_K
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