Hello - I would like to assign an email address (helpdesk@company.com) to a queue in service desk so when users send an email to this address, it generates an automatic ticket. Where do I make the change? 

So far, i was able to assign this email to the queue and when users login and submit a ticket, everyone in the label is getting notified. I would like users to be able to submit a ticket via an email as well. Please help. Thanks

Answer Summary:
More details can be found here - http://www.itninja.com/blog/view/set-up-exchange-2007-2010-with-kbox-1000-server-5-3
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Go to Helpdesk->Configuration->Queues ( http://k1000/adminui/queue_list.php ) to do this.

You need to modify your exchange server to send the emails to the KBox and out of the KBox.


5.4 is similar to 5.3

This is an usual thing which is created with you during the Jumpstart sessions, as this is a real basic configuration.

Answered 05/02/2013 by: Nico_K
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