KACE User Reception?
Hey all, so as I polish up the design/development of our service desk portion of the KACE appliance, which was our main purpose for buying the appliance, I have some very basic questions:
How receptive are users to the KACE service desk?
Options*: More or less? Looking for categories, even looking at the historical data of our old service desk, which is category-less, trying to get an idea of what kind of options to give users. Our average user has a rather low IT knowledge base to work from. So is overlapping some cascading categories so they don't miss it best practice?
Thanks, and thanks for all your help, as this site and the people on it have essentially taught me SQL.