Morning all,

I was wondering if anyone could describe how you handle out of office replies coming into the KACE Service Desk?  We have ours set up so the user recieves an email when we close the call.  If that user has thier out of office turned on, it then replies to that and re-opens the call.

Does anyone have any tickets rules or something similar to prevent this?

Cheers.  Dave

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You could do an on save event which detects a string of characters 'Out of Office' or whatever the standard is and then have it wipe the send email to field.

 

There is a kace KB article which also deals with it though I havent read it at all:

http://www.kace.com/support/resources/kb/article/How-to-Handle-Out-Of-Office-Email-Loops-Help-Desk

 

Cheers,

Col

Answered 09/19/2012 by: Roonerspism
Second Degree Brown Belt

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