KACE script to upgrade from 5.1 to 6.2 failing
I have a KScscript to upgrade from 5.1 to 6.2. The second task is to verify that the KBOXSMMPService is running:
Task 2
Task 2
| Attempts: | |
| On Failure: | Break Continue |
Verify
On Success
Remediation
On Remediation Success
On Remediation Failure
I am getting the following failure on a few machines:
Output Log
Running As : SYSTEM C:\Windows\system32\cmd.exe standard output: 1 file(s) copied. Failed to get information for process: KBOXSMMPService System.InvalidOperationException: Process performance counter is disabled, so the requested operation cannot be performed. at System.Diagnostics.NtProcessManager.GetProcessInfos(PerformanceCounterLib library) at System.Diagnostics.NtProcessManager.GetProcessInfos(String machineName, Boolean isRemoteMachine) at System.Diagnostics.ProcessManager.GetProcessInfos(String machineName) at System.Diagnostics.Process.GetProcessesByName(String processName, String machineName) at System.Diagnostics.Process.GetProcessesByName(String processName) at runkbot.ProcessOperations.ProcessExists(ProcessExists op)
Status Log
C:\Program Files (x86)\KACE detected - 5.1 agent present
Activity Log
Launching program: C:\Windows\system32\cmd.exe /c copy "C:\Program Files (x86)\KACE\KBOX\\packages\kbots\97\ampagent-6.2.1020-x86.msi" "C:\Windows\TEMP\ampagent-6.2.1020-x86.msi" Checking if directory exists: C:\Program Files (x86)\KACE Checking if process exists: KBOXSMMPService.exe
Any ideas as to what is happening? I did some research on the process performance counters mentioned in the output log. I have disabled all of them in the registry, but still getting the error. I have also re-installed the agent.
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Answers (1)
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Posted by:
htomlinson
9 years ago
You need to upgrade you clients to the minimum required version (5.5.30276) before you upgrade to 6.x.
http://blog.kace.com/2014/10/20/k1000-version-6-2-is-available/
http://blog.kace.com/2014/10/20/k1000-version-6-2-is-available/
