We recently started utilizing the User Downloads portion of the KACE User Console and are running into this problem constantly.

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We have many users that move around a lot on a regular basis, so they end up hopping IP addresses multiple times a day and KACE can't keep up.  I know we can force a check-in for each individual that has this problem when they try to download software, but that's a poor user experience and creates more work for the Service Desk.  It doesn't seem like it's a technical limitation of KACE because when end-users have this error we can push scripts from the Admin Console just fine without doing a check-in beforehand.

We don't care what IP address they're connecting from when they sign into the User Portal since we already restrict access by user label.  Is there a way to have KACE ignore the IP address altogether when a user tries to download software?
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Nope, not in the GUI or any type of setting as the solution needs to know who to talk to and that is via IP. You remove that and it doesn't know where to send the download/install too. That is baked into the solution. You'd have to talk to support and see if they have a way or you may have to look at paid pro srv to see if they can do it. 
Answered 06/27/2016 by: nshah
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this is a security feature that only systems which are known can install software.
If you set this to download and let it install manually, this works also for other systems.

From my point of view it makes sense to suggest a change here:
kace.uservoice.com
Answered 06/28/2016 by: Nico_K
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