today i will use the Processes under ServiceDesk.
I create a Process with for example 1 Parent-Ticket and 3 Child-Tickets.
If i go to the Service-Desk an "say" New Ticket and start the Process then the Parent- and Child-Tickets add to the Servicedesk and have the Status "New"
That is already right. But i will in the Parent-Ticket define some things/variabels
AD-User (Yes or No) = YES
Smartphone (YES or No) = NO
Now i will be have a Ticket for the IT-Helpdesk how contains that they add a AD-User
For the smartphone i dont want a ticket. But if smartphone has the value YES, a Ticket is required.
I want all in one Process but i dont know how!
My Idea is to add a new Queue with for example firstname.lastname@example.org. If the Value of yes it send a Mail with the Userdata to the Smartphone@company.com an a new Ticket will be open.
Thats ok but not fine or what think you ?
The best solution is one Process with all Tickets for this Companyprocess. Then only when all Childprocces been closed the Approver can close the Parentticket.
Thank you for youre help.