Hello,

I'm new to using Kace, and I didn't have any training, today I was checking my patch updates deployment, and I found many machines weren't able to update and they are either waiting to connect or there was some sort of patch update failure, is there any thing I can do to fix this problem?

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Waiting to connect usually happens when the specific PC does is not online.

Canceled would happen if you have it to prompt the user and they canceled it.

Handshake is when the KACE system sees the PC and is trying to open up communications. If it cannot do it for a period of time it will fail.


Most of the time this is caused by DNS. Make sure the DNS name that you are using when provisioning matches with the DNS name of the KACE appliance and also has the same name and valid IP in your DNS server.
Answered 12/09/2014 by: h2opolo25
Red Belt

  • handshake is slightly different:
    It simply checks if all needed files are avaiable locally (signatures and patches)
    If files are missing, it comes to handshake failed.
    It is usually caused by .part files (partially downloaded and failes due to some issues)
    if the still occur, delete the whole c:\programdata\dell\kace\patches\ folder (or at min. the .part inside, bu I like to let redownload ;) )
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