KACE Product Support

I'm getting a ton of log upload failures in my patch schedules, so I'm trying to run Kapture State to gather logs to determine why this is happening. However, the kscript is failing on 2/3 of the machines I run it on. The kscript run schedule reports that it's failed, and there are no uploaded files on the device summary page.

I looked at the logs of Kapture State running, however, and it says it ran perfectly! What is going on? Here's what I see when looking at the kscript log:

Output Log

Running as SYSTEM
Creating process returned non-zero: C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\109\KaptureState_v2.0.exe /s: (0) The operation completed successfully.
Error Code: 0
Status Code: 1

Activity Log

verify - on_verify_success
verify - on_verify_failure
verify - launch_program
Launching program: 'C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\109\KaptureState_v2.0.exe' '/s' wait='true'

Debug Log

Running kbot: runkbot 109 1513262157
KBotScript::LogScriptInfo - Start
id=109 name=KaptureState version=1513262157 type=policy
execute disconnected=false logged_off=false
execute events
KBotScript::LogScriptInfo - Finish
KBotScript::LogScriptInfo - Start
id=109 name=KaptureState version=1513262157 type=policy
execute disconnected=false logged_off=false
execute events
KBotScript::LogScriptInfo - Finish
KBotScriptManager::CleanupDependencies - clean up dependencies in kbot directory C:\ProgramData\Quest\KACE\kbots_cache\\packages\kbots\109\
CleanupDependencies: file KaptureState_v2.0.exe is part of the dependency list, keep the file
runkbot    ----- launching [path='C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\109' program='KaptureState_v2.0.exe' parms='/s' wait='true'] -----