Kace K1000 client display "Installed Programs (0)" and "Patch Management has not been enabled for this device."
I have some clients that display "Installed Programs (0)" but have in reality many software installed. On the client the programs are listed in the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
I launched several inventory from the server to the client and it works, the client appear active in the Appliance interface but the installed programs list stay empty and I cannot deploy patches on these clients because they display "Patch Management has not been enabled for this device.". My clients are listed in the smart label who contains the devices where I want to deploy patches.
There is probably a communication problem between K1000 Appliance and these clients but I don't know where... My Appliance is in 6.2.109330 version and my clients in 6.2.1025.
Has anyone encountered this problem?