Kace K1000 Can I undo a workflow trigger to reassign back to previous owner?
I set up a rule in the KACE K1000, that reassigned ticket owners based on the Category. Any tickets with the category "web", I wanted to go to a ticket owner called "web" for our web team.
However, this worked retroactively, and all tickets, about 1800 of them all got reassigned to this user. I fear this ruins ticket owner integrity, as it was intended to have tickets Originally go there, and able to be reassigned, for NEW Tickets.
Is there any way to have a new workflow rule that reassigns ticket owners based on the second to last ticket owner?
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