KACE K1000- Attach a file to a "new ticket created" auto resply email

  • Ivan T.
    White Belt
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  • 01/13/2015

Hello,

Is it possible to add an attachment to the automated KACE support desk response for a newly created ticket? We would like to distribute a pdf form to all users who email to a certain KACE queue. We need to use KACE to track the ticket status.

Thank you


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I don't think you can do an attachment but if you have a network location (or website) you can post that file to you can always link to it.

You can also use the Knowledge Base to host the article and then link to the KB article.
Answered 01/14/2015 by: h2opolo25
Red Belt

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