We are trying to get our ticket system up and running on our K1000.  I'd like the ticket to display when the ticket was closed because I'm sure this question will come up at times, and I'd like to make that value easy to find.  How would I go about adding this to the Ticket Layout?  I am guessing it involves creating a custom field (of what type I don't know) and a SQL query (which I am uncertain how to do).

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  • The ticket will show a timestamp in the history below the ticket for when the ticket was closed. It will be at the top since it would be the last action.
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If you go to Configuration > Queue > Customize Layout then at the bottom you can hit the ADDITION sign and add the TIME CLOSED field which is available by default.  When you modify the ticket layout in the same screen, you can set whether ticket closed is viewable by users, admin, or hidden :)

Answered 07/08/2013 by: Wildwolfay
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