KACE Help Desk Time Opened
On the KACE Help Desk ticket view there is a column for Time Opened. I believe this is a counter for how long a ticket is opened, but it will also take in to account your business hours. So if you have a ticket open for 2 full days, time opened won't say 24 hours, it will say 16 hours (assuming your business hours are 8 hours per day). How does KACE calculate this?
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Posted by:
Hobbsy
8 years ago
Posted by:
Druis
8 years ago
I don't think Time Opened is a calculation of time. I think this is a time stamp of when the ticket status went to an 'Opened' value.
Comments:
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Time Open is a timestamp
Time Opened is some sort of calculation between Time Open and Time Closed. I have seen this referenced as AGE_READABLE, but dont know howto pull this into a SQL statement as its not in any of the tables. - mjenner 8 years ago