KACE Help Desk Time Opened
On the KACE Help Desk ticket view there is a column for Time Opened. I believe this is a counter for how long a ticket is opened, but it will also take in to account your business hours. So if you have a ticket open for 2 full days, time opened won't say 24 hours, it will say 16 hours (assuming your business hours are 8 hours per day). How does KACE calculate this?