I am a new kace user. When setting it up, I was not aware that users would be logging into the help desk with the dns that I was setting up to identify the appliance (newbie mistake I know). Now that I am setting up the helpdesk, I would like to add a dns entry of helpdesk for simplicity. As of now its set up as companykace.company.internal to access the console and helpdesk. I attempted to add helpdesk.company.internal as a DNS record with it pointing to the same IP and just give employees that address, but going to that gives me an IIS7 page rather than the kace page. Am I just screwed, or is there another way of doing this?

 

We are using Windows Server 2008 for our DNS. Nslookup and ping both resolve the address, and I have tried it on multiple OSes and browsers to ensure that it wasnt a client side problem.

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Technically it should work.  Have you tried flushing your dns cache on your PC's?  It shouldn't be doing anything with IIS it uses Apache.  Is there another DNS entry with that IP or hostname?

Answered 03/28/2013 by: Timi
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I feel so dumb, thank you, flushing DNS did the trick after I added the Cname. Thank you again!

Answered 03/28/2013 by: erikjd21
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update:  Ive also tried adding a Cname alias to the dns record, and yet I am still getting the IIS7 page

Answered 03/28/2013 by: erikjd21
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