Kace Help desk
I am a new kace user. When setting it up, I was not aware that users would be logging into the help desk with the dns that I was setting up to identify the appliance (newbie mistake I know). Now that I am setting up the helpdesk, I would like to add a dns entry of helpdesk for simplicity. As of now its set up as companykace.company.internal to access the console and helpdesk. I attempted to add helpdesk.company.internal as a DNS record with it pointing to the same IP and just give employees that address, but going to that gives me an IIS7 page rather than the kace page. Am I just screwed, or is there another way of doing this?
We are using Windows Server 2008 for our DNS. Nslookup and ping both resolve the address, and I have tried it on multiple OSes and browsers to ensure that it wasnt a client side problem.