I'd like to make all techs have a default view of not only their open tickets but all of the unassigned tickets in their queue.
For example:
Joe is a network team member and his queue is the "Network Ops" queue.  He has 5 tickets he is working on currently and there are 2 unassigned tickets.

Is there a way for him to sign into KACE and have his default view be his open tickets, and all of the unassigned tickets in Network Ops?  (should see a total of 7 tickets in his view)
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One of the default views in the View By menu should be that view. If you use the adminui then this link should pull up that view:
https://kace/adminui/ticket_list.php?BY_TYPE_TICKETS=mine_andunassigned&QUEUE_ID=0
This will show tickets for all queues (QUEUE_ID=0). To show just a specific queue change the URL to the correct queue ID.

Answered 10/01/2015 by: chucksteel
Red Belt

  • Awesome! I never even saw that link. But my users don't have the admin login view. How do I give my standard users this view?
    • There is probably a similar view in the User UI, just login with /userui instead of /user and you can get the URL for it.
      • There is - Ill look for how to set it as the default for everyone unless you want to tell me :)
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