KACE Agents are not communicating
Recently I notices that few and few agents are reporting back to ther server. I have a enviroment of 1178 machines and now only about 419 machines are reporting.
I updated to the new agents and also udpated my server after attempting new proivsions and reviewing machines. I have notices this message when it attempts to provision machines but I am not sure were to turn with this issue. I put in a ticket with KACE support and then stated it was my network. Kace can see everything on the network and there is nothing blocking the computer to communicate with the server.
I have a physical unit.
The unit has been upgraded to 5.4SP1
Agents are the new 5.4.10
I noted this common them from the provisioning menu:
|Host Name (from DNS):||10.200.32.187|
|Suspected OS (from scan):||Windows|
|K1000 Agent Installed:||No|
|Error Category:||No Error|
|Record Created:||02/27/2013 14:21:23|
|Record Last Modified:||02/27/2013 14:21:23|
[02/27/13 02:19:49 PM] Begin provisioning...
Any help or anything to try to fix this issue would be greatly appreciated!
Community Chosen Answer
Are you trying to provision new systems or update the ones that already have an agent? From what you posted, it looks like the latter.
If they already have an agent, the provisioning task will fail because it checks to see if there is an agent installed.
How to enable automatic agent upgrades once you have uploaded the new agent kbin file to the K1000:
Settings>K1000 Agent>Agent Updates from KACE>Enabled
Also check the box for "Update Broken Agents".
PLEASE NOTE: If you have multiple organizations, you will need to do this for each one.