Hey Everybody!

So I seem to have an interesting issue with my KACE box and provisioning out the newest Agent, version 6.0.1079. I was able to grab all of my machines on the network except for two, and this is where the fun part starts. While trying to install via a managed provisioning run, the install fails. However, when I check on the targeted machines, I find AmpAgent.exe running in processes, Dell KACE Agent service started, and even Kacelookup and a few others. I looked through the Provisioning Log, and it lists that it was able to run the .bat file and install the Agent, but at Step 3 It ends the provisioning run and states it as 'Failed'. I have included the log at the bottom of the post for clarification. I have also enabled debugging and received a little more information on the issue. It seems that I receive an error after the Agent has been installed: error_on_pipe: NT_STATUS_PIPE_DISCONNECTED

Now the only difference that I can think of between these two machines and my others is that instead of updating Agents that were already in contact with the Kbox, these two laptops have nothing on them. I have tried reprovisioning right after, and I receive the usual 'Agent already installed, ending provisioning run'.

So, if you are feeling froggy, please take a look and see if you can tell what it is, and any help would be greatly appreciated!


Jeff 'Spurpickle' B.
IT Padawan

"Names and IP Addresses have been changed to protect the innocent."


  [06/19/14 10:34:27 AM] Executing remote communications:

      Initializing RPC

      Connecting to ADMIN$

      Copying service file

      Disconnecting ADMIN$

      Connecting to IPC$


      Opening pipe to service

      IN: pipe_open(\KBRemoteService, 7217006)

      Sending commands

      Commands: // client ampagent-6.0.1079-x86.msi helpdesk.abc_company.net

      Sending login credentials

      Login: DOMAIN\Administrator

      [MSGCODE: 000] Begin agent_msi_provision.bat processing.

      [MSGCODE: 064] Detected 64-bit platform.

      [MSGCODE: 015] Executing MSI installer.


      C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\\client\agent_provisioning\windows_platform\ampagent-6.0.1079-x86.msi HOST=helpdesk.abc_company.net


      C:\Windows\TEMP>echo off

      MSI Info: [ERROR_SUCCESS] The action completed successfully.

      [MSGCODE: 001] K1000 Agent is installed.

      [MSGCODE: 091] AMP is connected.

      [MSGCODE: 093] KUID value detected.

      K1000 agent KUID: 4E8ACFF3-7338-4052-8E2F-E26661128851

      [MSGCODE: 100] End agent_msi_provision.bat processing.

      Removing service (Exit code: 0)


      OpenService - NT_STATUS_OK

      StopService - NT_STATUS_OK

      DeleteService - NT_STATUS_OK

      CloseServiceHandle - NT_STATUS_OK

      CloseSCMHandle - NT_STATUS_OK

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  [06/19/14 10:34:27 AM] End of remote communications.

  [06/19/14 10:34:27 AM] End provisioning run.
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