KACE 1100 not email All Ticket Owners
I've setup my KACE Service Desk to use the All Ticket Owners group, and added all potential tickets owners to the group. I also created the DefaultTicketOwners user per the help file, and added it as well. Finally, I made the DefaultTicketOwners user the default ticket owner and saved my Queue. Problem is, whenever a new ticket is created, no one in All Ticket Owners is alerted to this fact. Changing the default Ticket Owner to a specific user will dispatch an email, however it is an update notice rather than a new ticket email. Can anyone shed some light on this for me?