Hi All,

Currently we use Kace to install windows on a machine, inject drives and install ssoftware.

Ive noticed that for our Dell Latitude e7240 laptops, the windows 8.1 display driver in kace causes lots of bsods (atleast 5 a day).

I can uninstall the display driver and get windows to search and install from winupdate and have no issues there after (after running ccleaner to clean the registry up after uninstallation of said drivers).

Is there a way to have kace exclude the gfx drivers while still deploying all other drivers??

Thanks
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My assumption is that this is a sysprepped image, you have the driver feed package for the E7240 Windows 8.1 x64 installed, and the image has the use driver feed for sysprepped image checked.

I noticed there is a new release of the driver cab (as of 7/31/2014 version A02) so I'd first uninstall and reinstall the driver feed package to ensure you have the latest drivers.  If that does not solve the issue, I'd mount the \\k2\drivers_postinstall share and go into dell\windows_8\e7240 and remove the driver in question. if you have an updated driver you could place it in this location as well. then test your deployment.

I'd also check the \\k2\drivers\windows_8_x64 to see if there is any conflicting drivers in it. In fact if you find anything in this location i'd back it up to a remote site, delete everything from \\k2\drivers\windows_8_x64 and then recache the windows 8 (x64) drivers to clean it up.
\\k2\drivers\windows_8_x64
Answered 08/08/2014 by: genfoch01
Orange Senior Belt

  • Unfortunately it isnt. Its from the scripted build using the install.wim from the windows dvd, and then postinstall injection of drivers. I will try removing the driver, after removing and recaching the drivers.

    Thanks :)
    • The scripted install will also use the \\k2\drivers_postinstall\dell\windows_8\e7240 drivers to inject into the image. so I would still uninstall/reinstall the driver package and remove anything in \\k2\drivers\windows_8_x64
      then recache the test the deployment.
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