Hey guys,

In our environment we'd been using the K2000 for hardware specific k-images and scripted installs for hardware agnostic setup.

I'd like to move our setup to use K-images, to speed things up and maintain a master image while maintaining the ability to load the K-image on any hardware that we get in.

We sysprep'd our VM, and captured without letting it go through the full reboot.

When deploying the image to the new hardware I have in (Dell 5404 ruggeds) it doesn't load any drivers!

We're running 3.7.113224 on the K2100 appliance, and I've got the use driver feed option checked.

Am I missing something? Should I create a post install task? I know there used to be a mid level task, but I'm pretty sure that was phased out with 3.7.

Thanks for any help.

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  • We've had a similar issue with newer E7450 and E5450 deployments. Subscribing to the driver feed creates post-install folders called e7450_e7450 and e5450_e5450. Images won't find drivers with those names. I've renamed the post install folders to match the model number and it finds them. Not sure if that's the right process but it worked for us. Happy to know if there's a better way to fix this.
    • So, you were absolutely right. Had to rename the folders in the driver feed to match what was expected.

      Submitted the info in a support ticket with Kace - they're escalating to get it fixed for this specific model. Hopefully it gets sorted. Glad to know what to look for. Thanks!
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Answer Chosen by the Author

copy the feed_tools folder from \\k2\drivers_postinstall to the local workstation.  Run driver_feed_discovery_tool.vbs.  Post the log file here so we can take a look.  More than likely we may need to add an exception for the model.  FYI, those exceptions are found in drvstr.cfg

Answered 05/21/2015 by: cserrins
Red Belt

  • Hey, sorry for the delay - long holiday weekend and so forth.

    Here's the results:

    ** 5/26/2015 9:01:28 AM
    Computer Name : POL-2F2NNY1
    Manufacturer reported by WMI : >Dell Inc.<
    Manufacturer expected by Driver Feed : >dell<
    Model reported by WMI : >Latitude 14 Rugged (5404)<
    Model expected by Driver Feed : >(5404)<
    OS : windows_7_x64
    Path : dell\windows_7_x64\(5404)
    NOTE: Manufacturer and Model strings shown between > and < markers
    • Can you run "Check for Updates" on the driver feed and then repeat the process (copying the new version of feed tools). Model expected by Driver Feed should now be 5404, please post if different.
      • Solid. That it is. Thanks cserrins for the update! Got my driver feed naming back. Appreciate the follow up immensely. Cheers!
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Alright, so - got online with Dell Support directly through a ticket.

The issue was that the drvstr.cfg file was expecting the model "(5404)" specifically with parenthesis. The driver feed provided the model "5404" without parenthesis. This resulted in the drivers not being loaded.

The temporary fix was simply to add parenthesis around the 5404 in my driver samba share. Long term fix is yet to come, Kace support is going to escalate to the proper channel.

Thanks Corey for getting me on the right track, and a thanks to Daemon at Kace support for the final answer.

UPDATE: Driver Feed now expecting the correct naming - renamed driver feed folder accordingly. Thanks for the help!

Answered 05/28/2015 by: davetheknight
Senior White Belt

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