I used the K1000 Windows Agent GPO Provisioning Tool to deploy the agent to many computers. It works well but it was applied to too many OUs. To correct the problem where the agent got installed by mistake another GPO was set up to uninstall the agent for that OU. It worked on many 32-bit computers but fails to uninstall on 64-bit computers it seems. There are still 120 computers that have the agent installed and they are not uninstalling. Has anyone else used this tool for uninstalling the agent?

I also tried running the Simple Agent Provisioning to uninstall on these computers but it fails at the end with no reason:
 [02/20/15 11:30:07 AM] Executing remote communications:

      Initializing RPC
      Connecting to ADMIN$
      Copying service file
      Disconnecting ADMIN$
      Connecting to IPC$

  STEP 2: AUTHENTICATION - SUCCESSFUL

      Opening pipe to service
      Sending commands
      Sending login credentials
      Begin agent_msi_remove.bat processing.
      K1000 Agent is detected.
      Removing K1000 Agent.
      Uninstall failed: K1000 Agent NOT removed.
      End agent_msi_remove.bat processing.
      Removing service (Exit code: 0)
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$

  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED

  [02/20/15 11:30:07 AM] End of remote communications. 
  [02/20/15 11:30:07 AM] End provisioning run.
Answer Summary:
Cancel
1 Comment   [ + ] Show Comment

Comments

  • Also, I am able to connect remotely (RDP) and run the amptools uninstall command successfully, however, this means nobody else is logged into the computer and is more time consuming.
Please log in to comment

Answers

0
I ended up sending a script with this command to uninstall the agent on 64-bit OS:

"C:\program files (x86)\Dell\Kace\amptools.exe" uninstall
Answered 03/16/2015 by: RichB
Third Degree Green Belt

Please log in to comment
Answer this question or Comment on this question for clarity