Some of our how to documents can get a little confusing. Rather than listing a whole bunch of steps it would be nice to post a video that would work within the browser inside the knowledge base. Has anyone had any luck getting this to work with their K1000? Does anyone know if this is a planned enhancement? I'd check uservoice.kace.com but despite our best efforts that site cannot be accessed with all of the security we have turned up in my environment. Ideas?

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You had the URL backwards ;)

http://kace.uservoice.com/forums/82699-k1000

You can use Youtube embed links in the K1 KB articles and they should work just fine.

Answered 04/02/2013 by: mpace
Red Belt

  • My bad on the link, but I was wondering if there's a way to do it all within the KB without an external source like youtube. Thanks for the feedback though!
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Great idea but uploading videos is going to take up a lot of space on the KBOX HD. It probably would be best to have a network share with all the video's and a link the kbox that points and launches them for your user. 

 

I can upload images and use <img src> tab in the KB section but i haven't tried video's because of the space issue. 

Answered 04/02/2013 by: nshah
Red Belt

  • Found this as well. You could try to embed it using the Markdown checkbox and html

    http://www.w3schools.com/html/html_videos.asp#gsc.tab=0
    • That seems just the right amount of crazy to work. I'll give it a shot!
    • So far I can get the video pane to show up in the KB window when viewed as an article. The problem is that it doesn't reference the image file correctly. I've tried using a UNC path as well as a local path on the offchance that would work. I also tried uploading the video as an attachment and it can be downloaded and viewed, but I wouldn't want my end users in panic because they have to download a video =/

      The only thing I can think of referring to the reference is a permissions issue.
  • Did it work? what html did you use?
  • Negative!

    <video width="640" height="480" controls>
    <source src="U:\Mason_Shared Files\Snipping Tool.wmv" type="Windows Media Video">
    <object data="movie.mp4" width="640" height="480">
    <embed src="movie.swf" width="640" height="480">
    </object>
    </video>
  • I also tried

    <video width="640" height="480" controls>
    <source src="\\server\folder\Snipping Tool.wmv" type="Windows Media Video">
    <object data="movie.mp4" width="640" height="480">
    <embed src="movie.swf" width="640" height="480">
    </object>
    </video>

    No dice with UNC either
  • I will play around with it but video's might not work. Could be a quick email to support to validate that.
    • I'm thinking you could be right. It would be good to see on a future release though. It's easier to shoot a how to with Camtasia Studio or SnagIt and post it as the KB. Easy as monkey see monkey do!
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