K1000 v 6.3 neither $comment or $last_comment work in custom ticket rules
It took a long time for me to get a ticket rule working correctly that would email techs when a ticket is in a specific status and the associate replies. The rule changes the status and sends an email to the ticket owner. After upgrading from 6.2 to 6.3 this no longer works and the email comes in showing the $comment command instead of the ACTUAL comment the person added. I have tried both that and $last_comment but nether seem to work anymore. Any assistance would be appreciated!! Here is what the email to owner is written as currently. All other variables work as expected:
A response from has been received for ticket $ticknum.
You may review the ticket here: http://kace/adminui/ticket?ID=$ticknum
The status was "$status_name" and is now marked as "Response Received".