KACE Product Support

Please keep in mind that full functionality is supported only with like server and agent versions.  So to take advantage of all the features in 5.3, both server and agent need to be at 5.3.

An agent that has just been upgraded will try to submit its inventory to the K1000, so it's best to set a long Run Interval before enabling upgrades for 1000s of machines.

I would not alter your tasks on the K1000 before upgrading agent.  Your task value is set based on your previous experience in how busy your K1000 can get.  Keeping tasks where it is will help keep the K1000 performing well.  Raising tasks higher than what you feel your appliance can handle could make it behave more slowly.

Another reason to get up to date with your agents is that it is possible for future K1000 releases that upgrades from an old agent such as 5.1 won't be supported.

Best practice is to plan your ugrades in stages by using Labels via 'Limit Update to Labels' and let the K1000 deploy the agent updates automatically.  

So 5.3 seems to run better on the client?   I have had a small number of users complain about performance issues and they want to blame the client and at times remove it I have been holding off on the upgrade because of other issues I saw but now I am thinking I should bite the bullet and upgrade especially if it improves client performance.