K1000 Submitters ability to close their own ticket
In the K1000, can I configure it so a service ticket can be closed out by the submitter of the ticket when they log in to the web console? If so where is the settings for this?
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Answer Summary:
You should be able to change the permission of the Status field within the queue. You can go under Customize fields and Layouts and change it to something like User Modify.
You should be able to change the permission of the Status field within the queue. You can go under Customize fields and Layouts and change it to something like User Modify.
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Posted by:
nshah
8 years ago
Top Answer
You should be able to change the permission of the Status field within the queue. You can go under Customize fields and Layouts and change it to something like User Modify.
I Have K1000 V8.
Right now, my test user was not able to close his own ticket.
Any way to do this?
I'm french, sorry for my bad english btw.
Have a nice day/night and thank you - maxlehot1234 5 years ago