The question is to close a ticket automaticly after 10 day.State of the of the ticket most be"wate for succesfully closing ?How can do this.

 

Mit freundlichen grüßen

 

Rolf Berger

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Good Morning Rolf,

You need to create a custom ticket rule, but as far as how to do it one of the other users here will have to donate some SQL code to accomplish the task.

Answered 04/09/2013 by: GeekSoldier
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I would actually use one of the built in rules that KACE provides.

OverdueClose

Create a Wait for Successfully closint" 

give it 10 days 

and change status to closed.

 

 

Answered 04/09/2013 by: nshah
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