K1000 Service Desk Software Library: Why is my software install failing with an IP address error?
I have a script on the K1000 that installs a piece of software silently. The script works fine if you push it out to a machine. I created a Software Library install that allows the end user's specified by a certain user label to run that script. The problem is when a user tries to run it, they get an error line in the Software Library window stating:
"I was not able to find an exact machine with your IP address. Please try again later."
I have no idea what this means and cannot find any other reference of it. Any and all help is welcomed
Answers (2)
Is the my computer tab showing the correct info for the machine? We ran into something similiar due to our DHCP lease set so low. Machines were pulling IPs that had already checked into Kace as other machine names.
Comments:
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This is likely the cause. To test it, you can force a check in the command prompt:
cd \
cd program files\dell\kace
runkbot 4 0
If the install runs, that's your issue.
It's also possible that a switch/gateway device is causing the machine to appear using the switch/gateway IP address. There is a setting called Optional Ignore IP address that can help with that. - jknox 11 years ago -
I remoted into the machine to look at HD screen again and sure enough she had an incorrect IP address showing in the KACE window. I forced an inventory update from KACE after doing an IP release and renew on the machine itself. Problem solved. Thank you for the input. - sdnbtech1 11 years ago
