K1000 - Service Desk - New ticket notification with link to assign as owner?
Hello,
Has anyone created a ticket rule so that whenever a user submits a new ticket (either thru the portal or email), the helpdesk staff will get a notification (<-that part is figured out) AND in that notification there is a link that the helpdesk staff can click on that will automatically set him/her as the ticket owner.
Something like:
To assign yourself as the owner for this ticket, click: http://kbox/adminui/ticket.php?id=99/assignowner?id=ssouserid
the above is just BIG guess, I'm sure it doesn't work that way.
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Posted by:
JasonEgg
7 years ago
AFAIK there is no way to do the re-assignment from the URL. You can insert the link in the email by modifying your CTR like so:
Add this column to the "Select SQL" query
CONCAT('http://kbox.org/adminui/ticket.php?id=',HD_TICKET.ID) as ticketurlThen include the variable $ticketurl in the email message
do a search in the admin guide for @owner for more information. - nshah 7 years ago